CustomerRetentionSystem
An interactive retention dashboard built in Streamlit that gives service businesses a real-time view of client health, churn risk, and engagement patterns.
Impact
- Real-time visibility into client health across the entire customer base
- At-risk clients flagged before they cancel
- Actionable retention data in one place, no spreadsheets needed
The Challenge
Service businesses track attendance and payments across different tools but never see the full picture. By the time a client leaves, it's already too late to intervene.
The Approach
Built a Streamlit dashboard that pulls together attendance frequency, payment history, and engagement signals. Clients are automatically scored and segmented by retention risk. The interface is designed to be simple enough that non-technical staff can act on it directly.
The Outcome
Businesses get a live feed of who's slipping away and why. At-risk clients are visible before they cancel, giving teams a window to reach out. The system replaces gut feel with data.
What I worked on
- Dashboard architecture and data pipeline
- Client segmentation and risk scoring logic
- UI design and Streamlit component layout
- Data visualisation and retention metrics
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